1. The Client is solely responsible for any and all harm or damage caused by their dog while it is under the care of The Hound Runner, or is using any other services provided by The Hound Runner, and agrees to indemnify The Hound Runner in full against any liability arising from such harm or damage to third parties.
2. The Client agrees that, in admitting their dog, The Hound Runner has relied on the Client’s representation that their dog is in good health and has not harmed or shown aggression or threatening behaviour toward any person or any other dog.
3. All dogs will be subject to an initial assessment by The Hound Runner prior to using their services. The Hound Runner reserves the right to refuse admission to any dog deemed in their absolute discretion to be, or have the potential to be, dangerous or disruptive.
4. The Client agrees to notify The Hound Runner immediately of any unwelcome, aggressive, procreative, or dangerous behaviour of their dog that has potential to cause harm to any other dog or individual.
5. The Hound Runner offers services where dogs co-mingle in groups and the Client accepts that during the course of normal dog play their dog may sustain injuries. All dog play is carefully monitored to avoid injury, but scratches, punctures, torn ligaments, or other injuries may occur despite the best supervision.
6. The Hound Runner will only let dogs off the lead once an ‘off the lead consent form’ has been signed, and will remain at the discretion of The Hound Runner.
7. The Client is responsible for the full cost of treatment of any injuries or illness that their dog receives while under the care of The Hound Runner, together with any associated costs e.g. call-out charges. The Client authorises The Hound Runner to seek such veterinary advice and/or treatment as they deem necessary; where possible this will be carried out by the Client’s usual/preferred Vet, but this cannot be guaranteed (e.g. in an emergency) and the Client accepts that The Hound Runner may at their discretion use any registered Vet. The Client agrees to pay all such costs immediately upon pick-up of their dog, or by agreement with the proprietor.
8. The Hound Runner reserves the right to refuse admission if the Client fails to provide adequate proof of vaccinations, or the vaccinations are found to be expired or otherwise incomplete.
9. Bitches may not attend walks with The Hound Runner while in season or pregnant. The Hound Runner reserves the right to refuse admission if these criteria are not met.
10. The Client accepts that even though their dog is vaccinated against Bordetella (Kennel Cough) there is a chance that their dog can still contract Kennel Cough. The Client agrees that they will not hold The Hound Runner responsible if their dog contracts Kennel Cough while attending.
11. The Client agrees to take any necessary measures or precautions to ensure that their dog is continuously free of contagious, infectious, or otherwise communicable diseases. The Client further agrees to notify The Hound Runner immediately of any infectious and/or contagious disease or conditions their dog has been exposed to or is affected by. Such diseases and conditions include, but are not limited to: Distemper, Hepatitis, Kennel Cough (Bordetella), Parvovirus, Corona virus, worms, Lyme disease, Fleas, Pregnancy, Infectious Skin Diseases and Intestinal Parasites. The Hound Runner reserves the right to refuse admission until satisfied that the condition is resolved.
12. The Client consents to their dog being photographed, videotaped, and/or used in any media or advertising by The Hound Runner without prior approval. All such media remain the property of The Hound Runner.
13. The Client agrees that The Hound Runner is not responsible for any lost, stolen, or damaged leads, collars, tags, clothing or any other item left with their dog.
14. The Client agrees to ensure their dog has not eaten in the hour before pick up by The Hound Runner to ensure sufficient time to digest food before any exercise or play. Failure to do so may result in the potentially life-threatening condition Bloat (Gastric Torsion).
15. The Client agrees to provide keys/arrange access to the dog for the agreed appointment; failure to do so will result in a cancellation for that day’s service and will be paid in full by the client.
16. The Client agrees that any cancellations with less than 24 hours notice will result in a full charge for the service requested.
17. The Client agrees that The Hound Runner operates Monday to Friday 9am – 5pm (excluding bank holidays). All annual leave and time off during working days will be communicated to the Client with at least 2 weeks notice. Where possible The Hound Runner can recommend alternative local services, however the responsibility of arranging cover will be that of the Client. Any Client requests for services outside specified working days will be considered on an individual basis and the Client is aware there may be additional charges for services outside specified working hours.
18. The Client agrees that, by signing the key holder waiver form this will indemnify The Hound Runner in full against any liability arising from loss or damage to the property or its contents, in present and future circumstances.
19. No variation of these Terms and Conditions will have effect unless confirmed by The Hound Runner in writing.